Simply contact us via phone, email, or our online form. We’ll discuss your needs, provide a free quote, schedule your cleaning, and send our professional team to your location. Payment is processed after the cleaning is complete.

No, you don’t need to be home. Many clients provide access via a key, lockbox, or doorman. Our team is fully insured and bonded, so you can trust us with your space.

We provide a 1-hour arrival window for all appointments. Our team will contact you if they’re running early or late. We respect your time and aim to always arrive within the scheduled window.

We recommend picking up any clutter (toys, clothing, dishes) so our team can focus on deep cleaning. You don’t need to pre-clean — that’s our job! Just ensure our team has access to the property.

Yes. DLL Cleaning Services is fully insured and bonded. This protects both you and our team in the unlikely event of an accident or damage during the cleaning.

Yes! We use pet-safe cleaning products. Please let us know about your pets when booking so we can take any necessary precautions. We recommend securing pets in a separate room during the cleaning for their comfort.

To protect our business and team, we ask that clients do not hire our cleaners directly. If you’d like to work with a specific cleaner, please contact us and we’ll do our best to assign them to your account.

Standard Cleaning covers routine maintenance: dusting, vacuuming, mopping, bathroom and kitchen surfaces. Deep Cleaning is more thorough and includes inside appliances, baseboards, window sills, grout, and areas not covered in standard cleans. We recommend a Deep Clean for first-time clients.

Yes, our team arrives fully equipped with professional-grade cleaning products and equipment. If you have specific product preferences (eco-friendly, fragrance-free, etc.), just let us know in advance.

Cleaning time depends on the size of your space and the type of service. A standard clean for a 1-bedroom apartment typically takes 2-3 hours. A deep clean may take 4-6 hours. We’ll give you an estimated duration when you book.

Post-construction cleaning requires specialized equipment and techniques. Please let us know about any recent renovations when booking so we can send the right team with the appropriate supplies for dust, debris, and residue removal.

Absolutely! You can add notes to your booking or contact us directly. Our team will do their best to accommodate your specific requests. For recurring clients, we keep notes on your preferences.

For larger commercial jobs, a supervisor may be present. For residential cleanings, our experienced team works independently. All team members are trained, vetted, and held to our quality standards.

Contact us via phone at (866) 955-0192, email at contact@dllcleaningservices.com, or fill out our online form. We’ll schedule a quick walkthrough or virtual assessment to provide an accurate quote for your space.

We accept all major credit and debit cards. Payment is securely processed after your cleaning is complete. We do not accept cash. A card on file is required to confirm your booking.

We place a temporary authorization hold on your card the day before your appointment to verify the payment method. This is not a charge — it will be released and the actual charge will be processed after your cleaning is completed.

We ask for at least 24 hours notice for cancellations or rescheduling. Cancellations made less than 24 hours before the scheduled cleaning may be subject to a cancellation fee. We understand emergencies happen — please contact us as soon as possible.

Tips are never expected but always appreciated. If you’d like to tip your cleaning team, you can do so in cash directly or contact us to add it to your invoice. Our team works hard and your appreciation means a lot to them.

If you’re not 100% satisfied with your cleaning, contact us within 24 hours and we’ll return to re-clean the areas in question at no additional charge. Your satisfaction is our top priority.

Contact us within 24 hours of your cleaning via phone at (866) 955-0192 or email at contact@dllcleaningservices.com. Please describe the areas that need attention and we’ll schedule a re-clean as soon as possible.

The guarantee does not cover: areas not included in your original service, damage caused by pre-existing conditions, items moved by the client after cleaning, or requests made more than 24 hours after the service. Please review your service checklist before the team leaves.